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Karto, an elderly man, experienced pain and rushed to the local health center. When he arrived, he was faced with a new registration program based on digitalization. With limited knowledge of digital technology, Karto had difficulty navigating the system, compounded by poor attitudes from staff and conflicts with other patients.

February 15, 2024 · 13m
Karto, an elderly man, experienced pain and rushed to the local health center. When he arrived, he was faced with a new registration program based on digitalization. With limited knowledge of digital technology, Karto had difficulty navigating the system, compounded by poor attitudes from staff and conflicts with other patients.